Information Technology Trainer, Client Training Services

POSITION SUMMARY:
As an Information Technology Trainer, Legal Industry at K2 Services, you will support leading law firms by developing and delivering high-quality training across a range of technology applications and provide exceptional training experiences for their end users. This role is responsible for designing, delivering, and evaluating training programs that enhance the efficiency and effectiveness of the firm in leveraging IT applications critical to legal operations. Working in conjunction with broader K2 and client resources, these efforts support various firm-facing initiatives such as on-going educational programs, specific project deployments, and new hire on-boarding.

ROLES & RESPONSIBILITIES:
Responsibilities for this role include, but may not be limited to, the following:

• Develop, customize, and deliver effective training sessions tailored to legal professionals, covering core technology and productivity tools, new hire onboarding, continuous skill development, and training aligned with IT initiatives.
• Create training courses and design professional training resources including eLearning, quick reference guides, reference manuals, and microlearning videos.
• Utilize instructional design processes with analysis, design, development, implemented implementation, to evaluation (ADDIE model).
• Serve as a key contributor in firmwide IT deployments, including testing of new software and laptop images, collaborating with engineers to troubleshoot issues, and providing end-user support and training.
• Conduct training needs analysis to identify skill gaps and propose targeted learning solutions.
• Facilitate multiple simultaneous training projects, balancing deadlines with attention to detail.
• Provide ongoing training recommendations to stakeholders to align with business needs and user proficiency.
• Track and report on training effectiveness, including user feedback and system adoption metrics.
• Manage training administration, such as registration, records, and communications, while promoting upcoming learning opportunities.
• Handle the administration of the client’s Learning Management System.
• Provide end-user support as appropriate for software related questions.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Proficiency in desktop productivity software and systems commonly found in professional services/law firm environments, including Microsoft Office Suite, Adobe Acrobat, Kofax Power PDF, MS Teams, Copilot, iManage Work 10, NetDocuments, Litera and BigHand applications, comparison and workshare applications.
• Proficiency preferred in use of typical remote access technologies (VPN, virtual desktops) and service management/ticketing platforms (e.g., ServiceNow).
• Knowledge of the common practices, procedures, and techniques used in the legal practice.
• Experience with adult learning principles and training approaches.
• Experience with authoring and video creation software (e.g., Articulate, Camtasia or Adobe Captivate).
• Proficiency in using virtual training platforms (e.g., Microsoft Teams, Zoom, etc.).
• Possess strong writing and presentation skills, excellent communication abilities, and an attention to detail.
• Ability to establish good rapport with client.
• Ability to manage multiple projects simultaneously with strong organizational skills.
• High ethical standards and commitment to confidentiality and data security.
• Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation.
• Commitment to diversity, equity, and inclusion.

QUALIFICATIONS:

• Proven experience as an IT trainer, with a minimum of 5-7 years of technology training experience, preferably in law firms or corporate legal departments.
• Have delivered training leveraging all mediums, i.e., one-on-one, group, remote, and eLearning within a law firm or professional services environment.
• Minimum of 2-3 years of end-user technical support experience.
• Experience in instructional design and the development of training curriculum.
• Experience preferred in utilizing and/or administering a Learning Management System.
• Travel: Up to 10% travel may be required.

EDUCATION:

• Bachelor’s in Education, Learning & Development, Instructional Design, Organizational Development, Human Resources, or Informational Systems.
• Credentials / Certifications: Microsoft Office/M365 and iManage Work 10 preferred. ITIL certification a plus.

This position offers a hybrid work arrangement for individuals residing within 50 miles of a K2 Services or an assigned Client office.

K2 SERVICE IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2. We celebrate our differences and advocate an environment where everyone feels included. We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.