Account Executive Business Development - Service Desk Technology
We are seeking an experienced Business Development Account Executive to lead growth efforts for our Technology Service Desk. This individual will identify and develop new opportunities, foster strong relationships with potential clients, and drive revenue by selling a variety of outsourced help desk models—from staff augmentation to fully managed services. While experience in Legal industry help desk sales is preferred, a deep understanding of outsourcing models and technology support services is essential. This role requires a dynamic professional with 10+ years of business development experience, capable of engaging key stakeholders at all levels. The ideal candidate will thrive in a fast-paced environment, have a passion for consultative selling, and be motivated to align solutions with client needs.
Key Responsibilities:
Develop and execute sales strategies to promote outsourced service desk solutions:
Create and implement short-term and long-term business development plans to meet revenue targets.
Identify and pursue opportunities within law firms and other professional services firms.
Work with marketing to develop campaigns that align with sales goals and industry trends.
Experience in a Quota carrying role—meeting and exceeding revenue and quota objectives monthly, quarterly, yearly.
Demonstrated success managing and maintaining a sales pipeline to achieve revenue objectives.
Drives KPI’s related to customer facing activities, sales motion, resulting in pipeline motion.
Identify new business opportunities:
Use industry research and market intelligence tools to identify target clients and emerging trends.
Build referral networks and leverage existing partnerships to uncover new prospects.
Explore adjacent verticals outside of legal to diversify revenue streams.
Lead the entire sales cycle—from prospecting to closing:
Conduct outreach, schedule discovery meetings, and understand client needs and pain points.
Create compelling proposals and presentations tailored to each client’s business objectives.
Manage contract negotiations and ensure smooth handoffs to the onboarding and delivery team upon closing.
Build and maintain relationships with key decision-makers:
Engage with CIOs, IT Directors, firm partners, and other stakeholders to develop trust and credibility.
Conduct regular follow-ups to nurture relationships and uncover future sales opportunities.
Position the company as a long-term partner by showcasing service excellence, continuous improvement, and key differentiators.
Collaborate with internal teams to deliver tailored solutions:
Work closely with operations, delivery, and marketing to align sales pitches with service capabilities and value propositions.
Collaborate with service delivery teams to define SLAs, onboarding timelines, and transition plans.
Participate in client onboarding sessions to ensure smooth service implementation.
Maintain a deep understanding of outsourced service desk models:
Stay updated on industry trends, emerging technologies, and client demands.
Understand various service models such as remote help desks, hybrid support, 24/7 service desks, and staff augmentation.
Position services with a focus on flexibility, scalability, and client-specific customization.
Stay ahead of industry trends and help shape go-to-market strategies:
Monitor market developments, including new technologies and competitor offerings.
Provide feedback to leadership on market trends and potential service enhancements.
Help refine pricing models and product offerings to ensure competitiveness in the market.
Track and report on sales activities and pipeline management:
Use CRM tools to manage sales pipelines, log activities, and track leads and opportunities.
Provide regular sales forecasts and updates to leadership on progress toward goals.
Analyze sales data to identify patterns, challenges, and opportunities for growth.
Participate in networking events, conferences, and trade shows:
Attend industry events to promote the company and generate new leads.
Participate in panel discussions or client roundtables to position the company as a thought leader.
Build relationships with key players in the technology, legal, and managed services industries.
Create GTM strategic planning with key technology players in order to create and evolve a Channel partner motion driving leads and collaboration in tech space.
Qualifications:
10+ years of business development experience, preferably within the IT MSP or outsourced service desk sector.
Experience selling to legal organizations or professional services firms is a plus, though not required.
Proven track record of success in achieving or exceeding sales targets for outsourced technology solutions.
In-depth knowledge of various outsourced help desk models, including staff augmentation, 24/7 support, remote service desk, and managed service structures.
Strong consultative sales skills—able to listen, diagnose challenges, and provide tailored solutions.
Excellent interpersonal, communication, and negotiation skills.
Proficiency with CRM tools (HubSpot) to manage pipeline, forecast revenue, and track performance.
Ability to thrive in a collaborative, fast-paced environment and work cross-functionally with internal support and delivery teams.
Willingness to travel as needed to meet with clients and attend events.